The Certification in IT Troubleshooting Skills is designed to equip learners with a robust foundation in diagnosing and resolving technical issues across a wide range of devices and platforms. This course focuses on practical, systematic approaches to identifying problems in hardware, software, and networking, ensuring that even those new to the field can provide effective technical support.

The programme explores the inner workings of modern operating systems, hardware components, and network infrastructures. Learners will develop the critical thinking skills necessary to troubleshoot Windows, macOS, and Linux environments, while also mastering tools for security, malware removal, and system optimization. By the end of this course, you will have the expertise to manage IT support workflows and communicate technical solutions clearly in professional settings.

Learning Outcomes

By completing this course, you will be able to:

• Understand the core principles of systematic IT troubleshooting and problem-solving.
• Identify and resolve hardware failures and component issues effectively.
• Troubleshoot multiple operating systems, including Windows, Linux, and macOS.
• Diagnose software and application errors to maintain user productivity.
• Solve network connectivity issues and manage basic network configurations.
• Remediate security threats and remove malware from infected systems.
• Optimize system performance and manage peripheral devices like printers.
• Master IT support communication and professional documentation processes.
• Apply advanced diagnostic techniques to complex, real-world technical scenarios.

Why Choose Us?

Here’s Why This Course is the Best Choice for You:

• Lifetime Access: Revisit course materials anytime, forever.
• Expert Support: Get help from our dedicated tutor team, available Monday to Friday.
• Learn at Your Pace: Study from home, on your schedule, with no pressure.
• Cutting-Edge Content: Access video modules taught by industry-leading instructors.
• 24/7 Assistance: Reach out via email or live chat whenever you need help.
• Multi-Device Access: Learn on your computer, tablet, or smartphone—anywhere, anytime.
• Career-Boosting Certification: Earn a certificate to showcase your skills and enhance your resume.

Assessment

Test Your Knowledge and Earn Your Certification

The course includes interactive quizzes to help you track your progress and reinforce your learning. These quizzes are designed to:

• Identify areas where you need more practice.
• Build confidence in your technical diagnostic abilities.
• Prepare you for real-world IT helpdesk challenges.
• Upon successfully completing the final quiz, you’ll receive a certificate of achievement—a valuable addition to your resume and LinkedIn profile.

Course Curriculum

Module 01: Introduction to IT Troubleshooting
Gain a foundational understanding of the troubleshooting mindset and the logical steps used to isolate technical faults.

Module 02: Understanding Computer Hardware
Learn about the internal components of a computer and how to identify physical hardware failures.

Module 03: Operating System Fundamentals
Explore how operating systems manage resources and the basic architecture common to modern computing environments.

Module 04: Windows OS Troubleshooting
Master specific techniques for fixing common errors, boot issues, and registry problems within Windows.

Module 05: Linux & macOS Troubleshooting
Learn the unique diagnostic commands and tools required to support Linux and Apple-based systems.

Module 06: Software & Application Troubleshooting
Understand how to resolve software crashes, installation errors, and compatibility issues.

Module 07: Networking Fundamentals for Troubleshooting
Learn the basics of IP addressing, DNS, and how data moves across a network.

Module 08: Network Troubleshooting Techniques
Develop skills to fix Wi-Fi drops, slow internet speeds, and local connectivity failures.

Module 09: Email & Communication System Troubleshooting
Solve common issues related to email clients, server configurations, and messaging platforms.

Module 10: Security & Malware Troubleshooting
Learn to identify signs of infection and use professional tools to clean and secure systems.

Module 11: Printer & Peripheral Troubleshooting
Diagnose and fix issues with printers, scanners, and external hardware devices.

Module 12: System Performance & OptimizationLearn how to speed up slow computers through cleanup, disk management, and resource monitoring.

Module 13: IT Support Processes & Communication Skills
Understand ticketing systems, SLA requirements, and how to communicate with non-technical users.

Module 14: Advanced Troubleshooting & Real-World Scenarios
Apply your skills to complex, multi-layered problems through practical case studies and advanced logic.

Career Path

• IT Support Technician: £24,000 – £35,000
• Help Desk Analyst: £22,000 – £32,000
• Desktop Support Engineer: £28,000 – £40,000
• Technical Support Specialist: £30,000 – £45,000
• IT Operations Coordinator: £35,000 – £55,000