Course Overview

Course Overview

The Certified IT Support Technician Professional course is designed to prepare learners for a successful career in IT support across modern workplace environments. This comprehensive programme builds the technical, practical, and professional skills required to support hardware, software, networks, and end users effectively.

The course covers core IT concepts such as computer hardware, operating systems, networking, security, troubleshooting, and mobile device support. It also explores cloud computing, virtualisation, backup and recovery, remote support tools, and IT documentation—ensuring learners are equipped for today’s hybrid and cloud-based IT environments.

By the end of the course, you will have the confidence and competence to diagnose issues, support users, maintain systems, and follow best practices expected of professional IT support technicians.

Learning Outcomes

By completing this course, you will be able to:

• Understand the role and responsibilities of an IT support technician.
  
• Identify and maintain computer hardware components.
  
• Install, configure, and manage operating systems and software.
  
• Support wired, wireless, and mobile networking environments.
  
• Apply essential cybersecurity principles and security controls.
  
• Troubleshoot technical issues using structured methodologies.
  
• Provide professional customer service and end-user support.
  
• Support cloud-based, virtualised, and remote IT environments.
  
• Implement backup, recovery, and documentation best practices.
  
• Prepare for career progression within the IT support field.
  

Why Choose Us?

Here’s Why This Course is the Best Choice for You:

Lifetime Access: Revisit course materials anytime, forever.
Expert Support: Get help from our dedicated tutor team, available Monday to Friday.
Learn at Your Pace: Study from home, on your schedule, with no pressure.
Cutting-Edge Content: Access video modules taught by industry-leading instructors.
24/7 Assistance: Reach out via email or live chat whenever you need help.
Multi-Device Access: Learn on your computer, tablet, or smartphone—anywhere, anytime.
Career-Boosting Certification: Earn a certificate to showcase your skills and enhance your resume.

Assessment

Test Your Knowledge and Earn Your Certification

The course includes interactive quizzes to help you track your progress and reinforce your learning. These quizzes are designed to:

Identify areas where you need more practice.
Build confidence in your understanding of the material.
Prepare you for real-world challenges.

Upon successfully completing the final quiz, you’ll receive a certificate of achievement—a valuable addition to your resume and LinkedIn profile.

Course Curriculum

Module 01: Introduction to IT Support
Gain an overview of the IT support profession, including common roles, responsibilities, tools, and workplace environments.

Module 02: Computer Hardware Fundamentals
Learn about internal and external hardware components, including CPUs, memory, storage, peripherals, and device maintenance.

Module 03: Operating Systems
Explore operating system concepts, installation, configuration, and management across common platforms.

Module 04: Networking Basics
Understand core networking concepts such as IP addressing, protocols, network devices, and connectivity types.

Module 05: Network Administration
Develop skills in managing user access, monitoring network performance, and supporting small to medium network environments.

Module 06: Security Essentials
Learn essential cybersecurity principles, including malware protection, access controls, data security, and safe computing practices.

Module 07: Troubleshooting Techniques
Apply structured troubleshooting methodologies to diagnose and resolve hardware, software, and network issues.

Module 08: Customer Service Skills
Build effective communication and customer service skills to support end users professionally and efficiently.

Module 09: Mobile Device Support
Learn how to support smartphones, tablets, and mobile operating systems in both personal and enterprise environments.

Module 10: Cloud Computing Basics
Understand cloud service models, deployment types, and the fundamentals of cloud-based IT support.

Module 11: Virtualisation Technologies
Explore virtual machines, hypervisors, and virtual environments used in modern IT infrastructures.

Module 12: Software Installation and Management
Learn best practices for installing, updating, licensing, and managing software applications.

Module 13: Backup and Recovery
Understand data backup strategies, recovery procedures, and disaster recovery planning.

Module 14: IT Documentation and Policies
Learn the importance of documentation, standard operating procedures, and IT policies in professional environments.

Module 16: Remote Support Tools
Explore remote desktop tools, remote troubleshooting techniques, and secure remote access practices.

Module 17: Career Development
Prepare for career progression with guidance on certifications, CV building, interview skills, and professional growth.

Career Path

• IT Support Technician: £24,000 – £35,000
  
• Helpdesk Analyst: £22,000 – £32,000
  
• Desktop Support Engineer: £28,000 – £40,000
  
• Network Support Technician: £30,000 – £45,000
  
• Junior Systems Administrator: £32,000 – £50,000